Last Updated: July 8, 2026
At ViTheme, we strive to provide high-quality digital products and excellent customer support. Since all of our products are delivered digitally, please read this Refund Policy carefully before making a purchase.
1. Digital Products
All products available on ViTheme, including WordPress Themes, Shopify Themes, HTML Templates, Webflow Templates, React & Next.js Templates, and Figma UI Kits, are delivered digitally. Once a product has been downloaded or accessed, it cannot be returned.
2. Refund Eligibility
We may issue a refund if:
- The product contains a critical defect that cannot be resolved within a reasonable time.
- The product is significantly different from its description.
- You accidentally purchased the same product more than once.
- You have not downloaded the product and request a refund within 14 days of purchase.
3. Non-Refundable Cases
Refunds will not be provided if:
- You changed your mind after purchase.
- You purchased the wrong product.
- The product does not meet your personal expectations.
- You no longer need the product.
- The issue is caused by third-party plugins, themes, hosting, or custom modifications.
- You refuse to cooperate with our support team during troubleshooting.
4. Support Before Refund
Most technical issues can be resolved quickly by our support team. Before requesting a refund, please contact us so we can investigate and help resolve the issue.
5. Contact Us
If you have any questions regarding this Refund Policy, please contact us.
ViTheme
Email: helpdeskthemesflat@gmail.com